At 3D Crystal Memory, every piece is crafted with care and customized to your unique photo. Because of this, all personalized items are non‑refundable. Once a crystal is engraved, it cannot be returned or exchanged.
For non‑customized products, we offer a 30‑day return window from the date of purchase. Items must be unused, in original condition, and returned with all packaging included. Once the item is received and inspected, a refund will be issued to your original payment method.
If you have any questions or need help with your order, our support team is always here to assist.